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Support Portal FAQs

All questions related to the support portal itself are in this section.

  • How To: Protect Sensitive Data While Getting Support
  • Guide: Collecting console logs (iOS Chrome browser only)
  • Guide: Collecting console logs (Desktop Chrome browser only)
  • Troubleshoot: Invalid Authenticity Token when login into the Support Center
  • How To: Find the Version Number of the Environment
  • Guide: Understanding Request Ticket Types
  • How To: Clear cache from the Chrome browser
  • Guide: Generating a HAR file for Support to Review

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