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Guide: Collecting console logs (Desktop Chrome browser only)

Some issues can be specific to a user, and may be difficult to troubleshoot without more detailed information. Console logs help debug issues by giving us insights into error messages that get documented by your browser.


If your issue is still happening, please help us capture the console logs for the error by performing the following steps:
  • Click on Chrome settings button (  the three dots in the upper-right hand corner of the browser)
  • Go to More tools > Developer tools. This should open up the Chrome developer tools panel.
  • Click on the "Console" tab in the Chrome developer tools panel:

  • Click & drag to select the text inside the console area.
  • Right click > Copy  will copy text to your clipboard.
  • Paste all the copied text into txt file using notepad or a word document
  • Submit the txt file as an attachment to the support request.

Note: do not refresh the tab before capturing logs. Doing so will delete the console log and defeat the purpose of capturing the logs.

(Author's Note: These instructions and image are adapted from this article. The animation and instructions above are property of Google)