SeaCare® will sometime save certain information between pages. Caching helps pages load more quickly by remembering images, videos, and other parts of the web page from the last visit instead of needing to re-render everything with each visit.
Clearing cache can alleviate most common cases ahead of opening a Support Request.
There are two ways to clear cache: performing a Hard Refresh or Clear Browser Cache.
A hard refresh clears your browser cache for a specific page, which forces it to load the most recent version of that page. This could include new scripts, styles or features but does not clear data saved between pages and is less effective to clearing cache through the browser settings.
Important: Clicking the “Refresh” arrow on your browser address bar is not a hard refresh. Here’s how you can clear your cache through a hard refresh on a browser:
- Windows users: hold down Ctrl and then press F5 on your keyboard
- Mac users: hold down Cmd and Shift and then press R on your keyboard
To clear the browser cache, you’ll need to access the browser’s Settings menu.
Note For Google Chrome only
There are three different ways you can get there.
1.The first way is to click the three vertical dots icon in the top-right corner of the screen, hovering over “More Tools,” and then selecting “Clear Browsing Data.”
2. You may have noticed from the above image that there is a shortcut key you can use. To go straight to the page to clear your cache and cookies, simultaneously press down on the Ctrl + Shift + Delete keys.
Short cut to Clear browsing data: Press Ctrl + Shift + Delete
3. Alternatively, you can enter
chrome://settings/clearBrowserData in the address bar.
Regardless of which method of navigation you choose, you should now be at the “Clear Browsing Data” window.
The first thing you’ll do here is select the time range for deleting the cookies and cache. Click the arrow in the box next to “Time Range” to expand the menu and then select the desired time range. This is set to “All Time” by default.
Next, check the boxes next to “Cookies And Other Site Data” and “Cached Images And Files.”
Once the boxes are checked, select the “Clear Data” button.
After a few moments, your cache and cookies will be cleared.