We’re here to ensure your request receives expedited resolution. Completing the support form in it entirety will assist our Support Specialists to perform analysis in a more timely manner.

 

• Have you attempted to clear cache? (Click hear to read how to clear cache)
• Review the RESTful API Guides 
  • Tritan Support > Integrations and Interfaces
• Review the latest Release Notes
  • Tritan Support > Release Notes > SeaCare Release Notes
  • Tritan Support > Release Notes > SeaEvent Release Notes

 

If these common fixes didn’t resolve the issue, please submit the following form when opening a request Click here

 

 

Understanding the Fields 

• Your Email:
  • If you are logged in, this field will not appear.
  • Read: How to login to the Support Portal
• Subject:
  • Provide a brief summary of the request
• Description:
  1. Please include as much details as possible including steps taken that results in the undesired outcome.
  2. Full URL:
     
     • Simply copy and paste the URL where you've experienced the undesired issue
  3. Details/Steps Taken:
     
     • Include a HAR File
  4. Expectations:
     •  What was the expected results?
  5. Browser version:
     • Read: How to find the browser version
  6. Unique Identifiers:
     • If this request is in regards to a specific patient please be sure to include Crew/Passenger ID, or a Folio number by attachment so we may better diagnosis
     • If this request is in regards our RESTful API's, please include the client_id and JSON details.
       • • First read our API Guides
• Ticket Type:
  • Question, Feedback, Task, Change Request, Problem, Incident
  • Read: Understanding the Ticket Type
• Product: What product is the request for?
  • SeaCare / SeaEvent / SeaScore / SeaSafe / etc
• Version: What version is the Tritan Product? 
  • Read: How to find the version of Tritan Products
• Is this UAT?
  • Enabling the checkbox signifies the request is related to UAT.
• Attachments:
  • Screenshots should always be full screen.
    • Read: Best practices when sending screenshots
  • Concerned about sensitive data?
    • Read: How to protect sensitive data while getting support
  • If the request is showing an error, please submit a HAR file to show the HTTP network calls 
    • Read: How to submit a HAR File

 

 

 

 

Field Name	Description
* Your email:	test@tritansoft.com
* Subject	Unable to post Master Service Bill to CM
* Description   Read: How to protect sensitive data while getting support	* Details/Steps Taken: When attempting to close the master service bill for CM 12345, I'm receiving an error "Unable to post. Please contact your IT manager or try again" 1. I reviewed the Vessel Check Types 2. Our POS team reviewed the PMS account has funds and is available for charges 3. This is isolated to one patient. We were successful at charging CM 23456. * Full URL: https://example.seacare.tritansoft.com/master-service-bill/example Expectations Expected to close the bill to the crew folio Browser version: Version 88.0.4324.96 (Official Build) (64-bit)
* Product:	SeaCare
* Environment Stage:	Production
* Version:	2.7.0
Is this UAT?	No (Unchecked)
Attachments:	3 full screen screenshots, 1 HAR File

 

 

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