1. Track your Support Requests and View Historical Activity
Every support request you've ever submitted is accessible through the portal. There's no guesswork as to which tickets are awaiting your input and which are in pending action by Tritan Software, even if you miss an email or two. Everything is also searchable, and you can filter tickets by status.
2. Instant Answers Await*
We're on a mission to continuously improve our support experience, and part of this continuous improvement includes expanding documentation in the Tritan Support Portal. We're adding new articles every week, and your question might already be answered here. If you start here, you might find an answer to your question.
*You must be signed in to view support documentation. If you are signed in and still are unable to view documentation, please contact your Organization's System Administrator.
3. Administrators: See Requests Across Your Organization
If you're the SeaCare® or SeaEvent® administrator for your organization, you can see all requests submitted by your organization. If this is enabled for your user account, in the "My Activities" section, you will see a section for "Organization Requests".
Tritan Software reserves the right to determine the appropriate persons for this access from each organization. If you would like to request this access, please contact your appointed Client Success Manager.
4. Protect Sensitive Data
By regularly using the portal, and uploading all sensitive content as attachments while logged into the portal, you're doing your part to ensure that all protected information is dealt with in a compliant and secure manner.
We're passionate about keeping your data secure. Read more about how to protect your sensitive data while using the Tritan Support Portal.